How do I book?
It’s super easy! fill out the booking form with your event details, location, package, and any add-ons — and feel free to tell us what you’re celebrating (birthday, anniversary, engagement, kids’ party, you name it!) so we can try to match your decorations. We’ll review your request and get back to you with payment instructions. To lock it in, you’ll pay a flat refundable bond (e.g., $100), with the remaining balance due before your event. No accounts, no fuss — just pick your date, share your vision, and we’ll bring it to life.

Why do I pay a bond?
It’s a flat refundable deposit that covers any rare damage or extra cleaning. If everything’s returned in great shape, you’ll see it back in your account within 2 days after pack-down.

When is the balance due?
Your remaining balance is due 7 days before your event. We’ll send you friendly reminders so you don’t have to keep track.

What’s your cancellation policy?
More than 12 days out? You can reschedule or get a full refund of booking fees and bond. Within 7-12 days, reschedules are only for illness or bad weather, otherwise booking fees are non-refundable but your bond comes back (if you’ve paid it). Less than 7 days? Same rule – illness or weather only for reschedules, bond refunded, booking fee kept.

Event Day

Are pets allowed in the tent?
Sorry, no fur babies inside – we’ve got to keep things clean and allergy-friendly for everyone.

Can I use candles or open flames inside?
Nope, safety first! Although battery-operated candles and LED lights are perfect inside the tent.

Can I have a fire pit?
Yes! You can choose our Fire Pit add-on or bring your own, just make sure it’s used safely and follows local fire rules.

After the Event

When will my bond be refunded?
Within 2 days after we’ve packed down and checked everything’s in good shape.

What if something gets damaged or dirty?
We’ll send you photos and an itemised note before making any deductions from your bond — no surprises.